Over the last while, we’ve received numerous queries from our merchants, asking if there’s a particular live chat software solution that we recommend for use (free live chat or otherwise). It’s partly in response to these requests that we’ve now introduced InstanteStore’s very own free live chat software.
When it comes to running an ecommerce store, one of the main factors that will determine a store’s success or failure is the quality of customer service and support that’s offered. Customer support comes in many forms: email, support ticket systems, phone support, etc. One of the most direct and effective forms of customer support is live chat software.